Shipping policy

Shipping Policy
Last Updated: 3/17/2025

At One Theory Wellness, we are committed to ensuring that your order is processed and shipped quickly and efficiently. Please review our shipping policy below for details on our shipping methods, timeframes, and related information.

Order Processing

  • Orders are processed within 1-3 business days after payment confirmation. Some products may take longer to process and are noted in the product description

  • Orders placed on weekends or holidays will be processed on the next business day.

  • You will receive an email confirmation with tracking information once your order has shipped.

Shipping Methods & Delivery Times

We offer the following shipping options:

  • Standard Shipping (3-7 business days)

  • Expedited Shipping (2-3 business days)

  • Overnight Shipping (1 business day)

  • International shipping availability varies by location.

Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, or customs processing for international orders.

Shipping Rates

  • Shipping costs are calculated at checkout based on your location and selected shipping method.

  • Free standard shipping is available on orders at select authorized times within the U.S.

  • Expedited and overnight shipping options are available at an additional cost.

International Shipping

  • We currently ship to select international destinations.

  • Customers are responsible for any applicable customs duties, taxes, or import fees.

  • Delivery times for international orders vary based on the destination and customs processing.

Order Tracking

  • Once your order has shipped, you will receive an email with tracking details.

  • You can track your order through the carrier’s website using the provided tracking number.

Shipping Issues & Lost Packages

  • If your package is delayed or lost, please contact the carrier directly with your tracking number.

  • If you need further assistance, please reach out to our customer support team at onetheorywellness@gmail.com.

Address Changes & Order Modifications

  • If you need to update your shipping address after placing an order, please contact us immediately.

  • Address changes may not be possible once an order has been processed.

Damaged or Incorrect Orders

  • If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

  • We will work with you to resolve the issue by offering a replacement or refund.

For any additional shipping inquiries, please reach out to us at onetheorywellness@gmail.com. Thank you for choosing One Theory Wellness!