Warranties

All Warranty Policies are Below

 

Rize+ Warranty Policy

The Rize+ is a compact and innovative wellness device designed for portability and convenience.

As the original purchaser ("Owner," "you"), your new Rize+ is backed by a leading 5-year limited warranty ("Warranty"). If your Rize+ experiences a defect covered under this Warranty, Rize Technologies LLC ("Rize+," "we," "us") will address the issue in accordance with the terms outlined below.

The Rize+ is designed for indoor use with clean, filtered water or bottled drinking water. Water used with the Rize+ must meet applicable drinking water quality standards.

THIS DEVICE IS NOT WATERPROOF AND SHOULD NOT BE SUBMERGED OR CLEANED IN A DISHWASHER. DAMAGE CAUSED BY WATER EXPOSURE WILL VOID THE WARRANTY.

This Warranty grants you specific legal rights as the original purchaser. Additional rights may apply based on the laws of your state or country of purchase.

For all warranty-related inquiries, please contact Rize Technologies directly. Retailers, dealers, or third-party resellers are not authorized to process warranty claims, and we are not responsible for any delays or miscommunications arising from contacting these parties.

Warranty Coverage

This limited warranty covers the following:

  • Manufacturer defects affecting internal or external components of the device.

  • Separation or failure of bonded surfaces.

  • Screen or display malfunctions that impact device performance and are not caused by improper handling or use.

This Warranty applies only to the core device and does not extend to external accessories, including but not limited to attachments, tubing, filters, or other components.

This Warranty is non-transferable and remains valid only for the original owner. The owner is responsible for any shipping or handling costs related to warranty claims and replacement units.

Warranty Exclusions

The device battery is not covered under this Warranty.

Remedies Under the Warranty

If a defect covered under this Warranty arises while you remain the original owner, we will, at our discretion, repair the device, replace it with a new or refurbished unit, or provide a prorated Warranty Credit toward the purchase of a new device, based on the following schedule:

Year Coverage
Year 1 100%
Year 2 75%
Year 3 50%
Year 4 25%
Year 5 25%

Warranty Credit is calculated based on the original purchase price (excluding taxes, shipping, and handling fees) and can only be used for purchasing a new unit directly from Rize Technologies.

Additional Conditions

To qualify for this limited warranty, you must:

  • Purchase the device from an authorized dealer.

  • Be the original owner. The Warranty terminates upon resale or transfer.

  • Provide proof of purchase, including the date, place of purchase, and purchase price.

  • Complete troubleshooting steps with customer support before a replacement unit is issued.

  • Only claim one replacement per device. If a replacement has already been issued under warranty, no further replacements will be provided.

Warranty Voidance

This Warranty does not cover damage caused by:

  • Negligence, misuse, or accidental drops.

  • Exposure to sunlight, extreme temperatures, or harsh chemicals.

  • Water damage, improper ventilation, or overheating.

  • Use with unapproved water sources or failure to follow maintenance guidelines.

  • Unauthorized repairs, modifications, or tampering.

Product Discontinuation

If the covered product has been discontinued, an exact replacement may not be available. In such cases, we will work to provide a satisfactory alternative solution.

Disclaimer of Other Warranties

ALL OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY DISCLAIMED. OUR LIABILITY UNDER THIS WARRANTY SHALL NOT EXCEED THE ORIGINAL PURCHASE PRICE OF THE DEVICE.

 

ThermaLux Portable Steam Sauna Warranty Policy

The ThermaLux SteamHaven Pro and ThermaLux Portable Steam Sauna are designed to provide a high-quality, portable steam sauna experience. These products are built for convenience and relaxation, offering an efficient way to enjoy steam therapy at home.

As the original purchaser ("Owner," "you"), your ThermaLux steam sauna is covered by a 5-year limited warranty ("Warranty"). If your steam sauna has a defect covered under this Warranty, ThermaLux Technologies LLC ("ThermaLux," "we," "us") will provide remedies in accordance with the terms outlined below.

Proper Use Guidelines

ThermaLux steam saunas are designed for indoor use only on a level, dry surface. Using these devices in improper environments may result in damage not covered under this Warranty.

DO NOT SUBMERGE, OVERFILL, OR EXPOSE TO EXCESSIVE MOISTURE BEYOND NORMAL OPERATION. WATER DAMAGE WILL VOID THE WARRANTY.

This Warranty grants specific legal rights to you as the original purchaser. Additional rights may apply based on the laws of your state or country of purchase.

For all warranty-related inquiries, contact ThermaLux Technologies directly. Retailers, dealers, or third-party resellers are not authorized to process warranty claims. We are not responsible for delays or issues resulting from inquiries made to unauthorized parties.

Warranty Coverage

This limited Warranty covers the following:

  • Manufacturer defects affecting the structure or electrical components of the device.

  • Malfunctions of the steam generator or digital control system due to manufacturing defects.

  • Damage to heating elements or tubing that is not caused by improper use, mineral buildup, or external damage.

This Warranty applies only to the core unit and only 1 warranty replacement of the product is allowed (warranty does not extended with the replacement unit) and does not extend to external accessories, including chairs, mats, hoses, or other attachments.

This Warranty is non-transferable and applies only to the original owner. The owner is responsible for any shipping or handling costs related to warranty claims.

Warranty Exclusions

The following are not covered under this Warranty:

  • Normal wear and tear, including minor cosmetic changes.

  • Damage due to improper setup, maintenance, or cleaning.

  • Water damage caused by improper use or overfilling.

  • Electrical issues resulting from improper voltage supply or power surges.

  • Damage from unauthorized modifications or repairs.

  • Issues caused by failure to follow recommended maintenance and descaling procedures.

Remedies Under the Warranty

If a covered defect arises while you remain the original owner, we will, at our discretion:

  • Repair the device,

  • Replace it with a new or refurbished unit, or

  • Provide a prorated Warranty Credit toward the purchase of a new unit, based on the following schedule:

Year Coverage
Year 1 100%
Year 2 75%
Year 3 50%
Year 4 25%
Year 5 25%

Warranty Credit is calculated based on the original purchase price (excluding taxes, shipping, and handling fees) and can only be used for purchasing a new unit directly from ThermaLux Technologies.

Additional Conditions

To qualify for this limited Warranty, you must:

  • Purchase the device from an authorized dealer.

  • Be the original owner (the Warranty is void if transferred).

  • Provide proof of purchase, including the date, place of purchase, and purchase price.

  • Complete troubleshooting steps with customer support before a replacement unit is issued.

  • Limit claims to one replacement per device. If a replacement has already been issued under warranty, no further replacements will be provided.

Warranty Voidance

This Warranty will be void if damage occurs due to:

  • Misuse, neglect, or accidental drops.

  • Improper ventilation, overheating, or failure to follow operational guidelines.

  • Exposure to extreme temperatures, direct sunlight, or harsh chemicals.

  • Mineral buildup from failure to perform routine cleaning and descaling.

  • Unauthorized repairs, modifications, or tampering.

Product Discontinuation

If the covered product has been discontinued, an exact replacement may not be available. In such cases, we will provide a comparable alternative or an appropriate resolution.

Disclaimer of Other Warranties

ALL OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY DISCLAIMED. OUR LIABILITY UNDER THIS WARRANTY SHALL NOT EXCEED THE ORIGINAL PURCHASE PRICE OF THE DEVICE.

ICE BATH & CHILLER'S WARRANTY

Limited Warranty

This Limited Warranty is in addition to, and does not override, your statutory rights that cannot be waived or limited by contract. Consumers are free to make a warranty claim under this Warranty while also exercising their statutory consumer rights.

What Our Limited Warranty Covers One Theory Wellness ("we," "us," and "our") extends the following limited warranty to the original purchaser ("you" and "your") of our Ice Baths and Chillers ("Products"):

  • The Product you purchased will match the descriptions provided at the time of sale.

  • The quality of the Product will be reasonably satisfactory for its intended use.

  • The Product will meet any specific needs you communicated to us if we confirmed its suitability.

  • The pumps, heater, and control system are warranted against malfunctions due to defects in workmanship or materials.

  • The chiller’s plumbing components are warranted against leaks due to defects in workmanship or materials.

Your warranty is valid for one (1) year from the date you received your Product, as indicated in our delivery records.

If a defect arises, we will replace or repair defective parts by sending you replacement components for self-installation. If a repair is not possible, we may reimburse you for the purchase price, minus a value deduction based on prior use. Alternatively, a partial refund may be offered based on the reduced value of the unrepaired Product if you choose to keep it.

What Our Limited Warranty Does Not Cover This Limited Warranty does not cover issues resulting from:

  • Normal wear and tear or aging of materials.

  • Minor aesthetic defects or slight variations in appearance due to manufacturing processes.

  • Improper assembly, misuse, lack of maintenance, or exposure to harsh environmental conditions (e.g., extreme heat, humidity, salinity, or pollutant gases).

  • Use in commercial settings, as this warranty applies to residential use only.

  • Contact with moisture beyond normal use, thermal degradation, or exposure to substances known to damage materials.

  • Unauthorized modifications, failure to follow assembly or maintenance instructions, or neglect.

  • Accidental damage, abuse, fire, flooding, or acts of nature.

How to Make a Warranty Claim

To initiate a warranty claim, you must:

  • Submit your claim within 14 days of noticing the defect.

  • Provide your order number for validation.

  • Submit a clear photo of the defect through our official contact form.

Failure to provide a photo may result in the denial of your claim. We do not have local repair facilities, as our products are designed for easy self-repair.

If your claim is approved:

  • We will ship replacement parts at no cost and provide installation instructions.

  • Labor costs associated with repairs are not covered under this warranty.

  • Replacement parts may differ slightly in appearance due to production variations.

We may request the return of defective parts at our expense. If a Product is out of warranty, you will be responsible for all associated repair and replacement costs.

If multiple repair attempts fail, we will replace the Product or issue a refund minus usage value.

Limitations on Transferability This warranty applies solely to the original purchaser and cannot be transferred. Subsequent owners acquire the Product "as is." Unauthorized warranty transfers will void coverage.

Additional Chiller Warranty Information

  • 1-Year Equipment & Controls Warranty: Pumps, heaters, and control systems are covered against defects in workmanship or materials for one year from the original purchase date.

  • 1-Year Plumbing Components Warranty: Chiller plumbing components are covered against leaks due to defects in workmanship or materials for one year from the original purchase date.

  • Filter & Pump Warranty: Factory-installed filters and pumps are warranted for one year, excluding paper core filters, which require replacement every 30 days.

This warranty is void if aftermarket parts are used, including non-OEM filters, pumps, valves, or accessories.

Performance & Temperature Considerations

Our chillers are designed to reach advertised temperatures under normal conditions. However, slight variations of ±5°F may occur due to factors such as high ambient temperatures, direct sunlight, or inadequate power supply, and such variations are not covered under warranty.

Warranty Limitations

This Limited Warranty is void if:

  • The Product is used in a commercial setting.

  • The Product is altered, misused, or neglected.

  • Unauthorized repairs or modifications are performed.

  • The failure is caused by environmental factors, accidental damage, or acts of nature.

  • The chiller is not properly maintained, including regular filter changes (at least every two months) and avoiding stagnant water inside the unit for over six months.

  • The chiller is exposed to freezing temperatures without proper drainage, as freezing may damage internal components.

Limitations on Implied Warranties

This Limited Warranty replaces all other warranties, whether express or implied. No dealer, distributor, or third party is authorized to modify this warranty.

Rust on exterior casing or components due to humid climates or exposure to extreme weather is not covered under this warranty.

Disclaimers

One Theory Wellness and its representatives will not be liable for incidental or consequential damages, including but not limited to loss of use, removal or reinstallation costs, or water damage.

This Limited Warranty provides specific legal rights, and additional rights may vary by state. Some states do not allow limitations on implied warranties or exclusions of incidental damages, so certain restrictions may not apply to you.