One Theory Wellness FAQ
One Theory Wellness — Frequently Asked Questions (FAQ)
Cold Plunge & Chillers
Saunas (ThermaLux SteamHaven & Portable Steam Saunas)
Hydrogen Water Bottle (Rize+)
HSA/FSA with Truemed
Orders, Shipping, Returns & Warranty
Safety, Maintenance & Troubleshooting
Cold Plunge & Chillers
Q: How cold can your chillers get?
Our chillers are designed for cold-therapy ranges commonly used by athletes and clinicians (typically around 39–55°F / 4–13°C). Specific performance varies by model and ambient conditions. Colder isn’t always better—most users prefer 45–55°F for consistency and comfort.
Q: Do your chillers filter and sanitize the water?
Each chiller includes mechanical filtration to capture debris and supports optional sanitation methods such as ozone and low-dose oxidizers. This helps maintain clear, fresh water between changes. Always follow your unit’s manual and safety guidelines.
Q: How often should I change plunge water?
With proper filtration and sanitation, most users change their water every one to four weeks. Frequency depends on usage, bather load, and environmental factors. If water clarity or smell changes, refresh sooner.
Q: Can I put the chiller outdoors?
Select models can be used outdoors under a covered, well-ventilated area protected from direct rain and snow. Keep the unit level, ensure airflow, and protect it from freezing when not in use.
Q: What electrical setup is needed?
Most chillers run on a standard 110–120V outlet with a GFCI-protected circuit. Larger models may require a dedicated 15–20A line. Always verify specifications and consult a licensed electrician if needed.
Q: Are there benefits to alternating hot sauna and cold plunge?
Yes. Alternating heat and cold—often called contrast therapy—can promote recovery, circulation, and relaxation. Many users report improved energy and sleep quality. Always consult your healthcare provider before starting any new regimen.
Saunas
Q: What are the benefits of sauna use?
Regular sauna sessions may support cardiovascular health, circulation, muscle recovery, stress relief, and overall relaxation. Results vary based on consistency, hydration, and individual health.
Q: Who should not use a sauna?
People with unstable heart conditions, severe aortic stenosis, recent heart attack, low blood pressure, or those who are pregnant should consult a doctor before use. Always listen to your body, stay hydrated, and exit immediately if you feel dizzy or faint.
Q: What temperatures do your portable steam saunas reach?
Portable steam saunas deliver deep, humid heat similar to traditional steam rooms. Perceived intensity depends on steam output, venting, and session length. Refer to each product manual for operating details.
Hydrogen Water
Q: Is hydrogen-rich water safe?
Yes. Studies have shown hydrogen-infused water is well tolerated in humans with no known toxicity at normal beverage concentrations. Consult your healthcare provider if you have medical conditions or take medications.
Q: How much hydrogen water should I drink?
Research suggests that 1–2 liters per day fits safely within normal hydration ranges. Use it to replace part of your daily water intake—no need to overdo it.
Q: What water should I use with the Rize+ bottle?
Use clean, filtered, or bottled drinking water. Do not add minerals, flavorings, or carbonated liquids. Keep the base dry and never submerge the unit in water.
HSA/FSA Eligibility
Q: Can I use my HSA/FSA to buy One Theory Wellness products?
Yes. Eligible products can be purchased with HSA/FSA funds through Truemed. At checkout, select the Truemed option and complete a short intake form to confirm eligibility.
Q: What if I pay with a regular card?
You can still apply for reimbursement using your Letter of Medical Necessity (LMN) provided by Truemed. Eligibility depends on your plan provider.
Orders, Shipping, Returns & Warranty
Q: How fast do you ship?
Most orders ship within one to three business days. Delivery typically takes three to seven days with standard shipping, or faster with expedited options. Tracking is provided once your order ships.
Q: What is your return policy?
• Contact support within 30 days to initiate a return.
• Items must be new, unused, and include all components and packaging.
• Customers pay return shipping.
• Opened ice baths are not returnable for hygiene reasons. If purchased as a bundle, only the chiller portion is refundable once the tub has been used.
• Orders canceled after 24 hours may incur payment processing fees.
Q: What warranty do you offer?
• Chillers and ice baths include a limited warranty; terms vary by model.
• The Rize+ Hydrogen Water Bottle and ThermaLux Steam Saunas include a 5-year limited warranty with prorated coverage (battery excluded).
Warranty claims may require troubleshooting and are limited to one replacement per device during the coverage period.
Q: My item arrived damaged. What should I do?
Report shipping damage within 24–48 hours of delivery. Our team will arrange a replacement or repair.
Q: How do I contact One Theory Wellness?
Phone: 248-216-4994 (Monday–Friday, 10 AM–5 PM EST)
Email: onetheorywellness@gmail.com
Safety, Maintenance & Troubleshooting
Q: What’s a simple weekly maintenance routine?
Rinse or replace the filter.
Wipe down the tub interior.
Check and refresh sanitation (ozone or oxidizer).
Keep lotions, oils, and debris out of the water.
Shower before plunging to extend water life.
Q: Any general health precautions?
Consult your physician if you have cardiovascular disease, high or low blood pressure, neuropathy, or are pregnant. Stop immediately if you feel light-headed, short of breath, or unwell.
Q: My chiller isn’t circulating water. What should I check?
• Confirm water covers the suction port.
• Ensure hoses are connected tightly and not kinked.
• Clear air bubbles by briefly lifting the hose.
• Clean the intake filter.
• Verify power and pump settings.
If the issue persists, record a short video and send it to support for troubleshooting.
Q: How do I store my plunge during winter?
Drain the system completely, disconnect hoses, clean filters, and store the chiller upright in a dry, temperature-controlled space. Never allow water to freeze inside the unit.
About One Theory Wellness
Built for real-world recovery with durable, high-performance equipment.
HSA/FSA-eligible options through Truemed.
Transparent warranties, returns, and customer support.
Proudly focused on holistic wellness and long-term value.
Pro Tips
Start cold at 50–55°F for 1–3 minutes, increasing gradually.
Aim for 10–15 minutes total cold exposure per week.
Stay hydrated—especially when pairing heat and cold sessions.
Consistency matters more than extremity for lasting results.